JetBingo Privacy Policy

We at JetBingo take your privacy seriously, and this Privacy Policy explains how we collect, use, store and protect your personal information when you visit jetbingo.com or use our JetBingo casino app. By registering an account, submitting a jet bingo login request, or otherwise using our services, you agree to the practices described below. If you do not agree with this policy, we ask that you refrain from using our platform.

Who We Are

JetBingo is owned and operated by Ellipse Entertainment Limited, registered at 5B First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands. We hold a licence issued by the Alderney Gambling Control Commission (licence no. 145 C1 and C2). Our games are certified by iTech Labs and we operate under the laws of Alderney, with the non-exclusive jurisdiction of its courts. We are the data controller responsible for your personal information whenever you play at our jet bingo online casino.

Information We Collect

To provide you with a safe and personalised jet bingo casino experience, we collect several categories of information about you. We gather this data when you register, make a jetbingo login attempt, deposit funds, request a withdrawal, or contact our support team.

• We collect identity details such as your full name, date of birth, address and government-issued identification when required for verification.
• We record contact information including your email address and telephone number, used for communication, jet bingo bonus codes notifications, and support purposes.
• We store payment information related to your deposits and withdrawals, including partial card numbers, e-wallet details, and transaction history.
• We log technical information such as your IP address, device type, browser, and operating system whenever you access our JetBingo app or website.
• We track your gaming activity, including games played, wagers placed, bonus usage, and account balances, to improve our services and ensure compliance with responsible gaming standards.
• We may collect information you provide voluntarily, such as when you enter jet bingo promo codes, participate in tournaments, or contact customer support.

How We Use Your Information

We use the information we collect for a variety of legitimate business purposes connected to operating our jet bingo casino app and website. Our goal is always to deliver a secure, fair and enjoyable gaming environment.

• We use your data to verify your identity, confirm your age, and prevent underage or fraudulent access to our services.
• We process your payment details to facilitate deposits and withdrawals through methods such as Visa, Mastercard, Interac, Skrill, Payz, MuchBetter, e-Check and bank transfer.
• We analyse your gameplay to detect suspicious activity, prevent bonus abuse, and ensure fair use of jetbingo bonus code offers and promotions.
• We send you communications regarding your account, including jet bingo free spins offers, jet bingo no deposit bonus promotions, and important account updates.
• We use aggregated and anonymised data to improve our platform, including our JetBingo app download experience across desktop, mobile browser and tablet versions.
• We may use your contact details to inform you of our Loyalty Club status changes, VIP promotions, or updates related to your jetbingo casino bonus eligibility.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on the performance of our contract with you when processing account registration, deposits, and withdrawals. We rely on legitimate interest when analysing gameplay data to prevent fraud or bonus abuse. We rely on your consent when sending marketing communications, and you may withdraw this consent at any time. Where required by law, we also process data to fulfil our legal and regulatory obligations under our Alderney Gambling Control Commission licence.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners to operate our jet bingo online casino effectively.

• We share data with licensed payment processors to complete your deposit and withdrawal requests securely.
• We share information with regulatory authorities, including the Alderney Gambling Control Commission, when legally required.
• We may share data with our affiliate partners, including those managing affiliate enquiries through affiliates@superstarzaffiliates.com, strictly for tracking referral activity.
• We share data with fraud prevention and identity verification services to confirm your eligibility to use our services.
• We may disclose information to law enforcement agencies where required by applicable law or court order.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and JetBingo casino app to enhance your browsing experience, remember your preferences, and analyse traffic patterns. These cookies help us recognise returning players attempting a jetbingo casino login and tailor promotional content, including jet bingo promotion codes and personalised offers. You can adjust your browser settings to limit or block cookies, though this may affect certain features of our platform.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. Where you close your jetbingo register account, we may still retain certain records for a period required under gambling regulations or financial law, after which the data is securely deleted or anonymised.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted access protocols. We regularly review our systems to prevent unauthorised access, alteration, or disclosure of your personal information. While we take extensive precautions, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting these rights.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your profile.
• You can request the deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You can withdraw consent for promotional messages at any time by contacting our support team.

To exercise any of these rights, please contact us at info@jetbingo.com or accounts@jetbingo.com, and we will respond within a reasonable timeframe.

Restricted Jurisdictions and Age Verification

We enforce a Prohibited Countries list, and registration attempts from restricted jurisdictions are automatically blocked with a pop-up notification. We prohibit any attempt to circumvent these jurisdictional controls, including through the use of VPN services. Our services are intended only for individuals aged 18 or older, or the applicable legal age in their jurisdiction, whichever is higher. We may request identification documents at any time to confirm your age and eligibility.

International Data Transfers

As we serve players across Canada, Australia and New Zealand, your data may be transferred and processed outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and that adequate safeguards are in place to protect your information wherever it is processed.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features available through our jetbingo app and website. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your jet bingo casino app data, or wish to exercise your rights, please reach out to our team via live chat, available 24/7, by email at info@jetbingo.com or accounts@jetbingo.com, or by calling our toll-free line at 1-844-842-8374, available from 1pm to 11pm EST.